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Return a mini-hub

SJH1 — Mon, 17 Oct 2022 13:48:41 GMT

Hi, I've recently ended my contract with BT as I've moved house. I have been asked to return a mini hub but have not received the returns package to enable me to send this back. I cannot see where I can request another one, and also I cannot see where I can include the new address that it needs to be sent to (although I do have mail redirection in place so the one that has been sent out should have found its way to me). Any help would be much appreciated.

Re: Return a mini-hub

gg30340 — Mon, 17 Oct 2022 14:32:37 GMT

Call BT 0800.800.150 and request a bag and explain about the address change.

Re: Return a mini-hub

DavidM — Mon, 17 Oct 2022 14:44:46 GMT

Hi @SJH1 and welcome to our community.

If the customer services guys can't help drop me a reply to my private message and I'll sort this for you. Check your in box.

Cheers

David