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Smart Hub 2 Return - Serial Number

tommy2scoops — Tue, 18 Oct 2022 11:33:26 GMT

Hi all,

Random question, I have two smart hubs 2. One from BT and one I bought myself (eBay) when my toddler poured water on the original one.

I want to send back the working hub (eBay) now that I have left BT. Does it matter if the serial number doesn’t match the original hub BT sent me?

Thanks,

Tommy

Re: Smart Hub 2 Return - Serial Number

PaddyB — Tue, 18 Oct 2022 13:42:37 GMT

Hi @tommy2scoops,

Thank you for posting. When a hub is sent back to BT we do match it up with the Serial Number to make sure the correct one linked to the account has been returned back to BT.

Do you still have the old faulty one?

Thanks,

Paddy

Re: Smart Hub 2 Return - Serial Number

tommy2scoops — Tue, 18 Oct 2022 14:52:10 GMT

Hi Paddy,

I do have the faulty one, can I send that back as well?

Thanks,

Tommy

Re: Smart Hub 2 Return - Serial Number

JohnC2 — Tue, 18 Oct 2022 15:06:48 GMT

Hi @tommy2scoops, yes, you can return any BT equipment that you've had prior to 13 December 2019 for recycling if you no longer need it. The bag will be big enough for both hubs to be sent to together.

Cheers
John