https://community.bt.com/t5/BT-Devices/Return-kit/m-p/2258491#M28571 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/308381">@Toutedouce100</a></P> <P>Welcome to the BT Community and thank you for your post!</P> <P>I am sorry for the problems you're having getting a returns kit sent out.&nbsp;&nbsp;I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank">Private messages</A></P> <P>Thanks,</P> <P>Robbie</P> Tue, 25 Oct 2022 10:48:36 GMT RobbieMac 2022-10-25T10:48:36Z https://community.bt.com/t5/BT-Devices/Return-kit/m-p/2258466#M28568 <P>Hi</P><P>I keep getting emails to return a device. I need the return envelope, the email says that I can login and select return my kit to get new one sent, but there is no option when I log in.</P> Tue, 25 Oct 2022 09:00:53 GMT https://community.bt.com/t5/BT-Devices/Return-kit/m-p/2258466#M28568 Toutedouce100 2022-10-25T09:00:53Z https://community.bt.com/t5/BT-Devices/Return-kit/m-p/2258491#M28571 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/308381">@Toutedouce100</a></P> <P>Welcome to the BT Community and thank you for your post!</P> <P>I am sorry for the problems you're having getting a returns kit sent out.&nbsp;&nbsp;I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank">Private messages</A></P> <P>Thanks,</P> <P>Robbie</P> Tue, 25 Oct 2022 10:48:36 GMT https://community.bt.com/t5/BT-Devices/Return-kit/m-p/2258491#M28571 RobbieMac 2022-10-25T10:48:36Z