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Whole Home Wifi Premium - Upgrade Failed - Device now broken - colours keeps changing

leesuker — Mon, 05 Dec 2022 18:33:40 GMT

Hello,

I have 3 WHW Premiums. 2 of them successfully upgraded to the latest version. The third appeared to fail. After initially turning purple as the others, this device simply kept changing colour (rotating through all possible colours every 2-3 seconds. It is now stuck in the mode. Cannot reset it....it appears to be be dead.

Re: Whole Home Wifi Premium - Upgrade Failed - Device now broken - colours keeps changing

leesuker — Mon, 05 Dec 2022 18:36:39 GMT

I should say... it was fully functioning before the firmware upgrade.

Re: Whole Home Wifi Premium - Upgrade Failed - Device now broken - colours keeps changing

Keith_Beddoe — Mon, 05 Dec 2022 19:19:35 GMT

@leesuker

Welcome to this user forum for BT Retail Broadband and phone customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.