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Returned items undelivered by Royal Mail

boothandco90 — Thu, 15 Dec 2022 12:45:23 GMT

Posted faulty router to BT Returns address using pre-paid label. Have proof of posting. Checked tracking and says delivery failed because no one available to receive goods at 21:43 07 Dec. Tracking details : QX992512039GB. Receiving email reminder to return item.

Re: Returned items undelivered by Royal Mail

Les-Gibson — Thu, 15 Dec 2022 13:08:24 GMT

Have you requested a redelivery attempt?

Re: Returned items undelivered by Royal Mail

gg30340 — Thu, 15 Dec 2022 15:51:57 GMT

Call BT 0330 1234 150 with your Proof of Postage and they will update your account.

It is not your problem if there is no person in at BT!

Re: Returned items undelivered by Royal Mail

JohnC2 — Thu, 22 Dec 2022 19:31:39 GMT

Hi @boothandco90, have you received confirmation that the item has been successfully returned to us?

Cheers

John