This topic

BT Everyday phone not ringing

yamasil — Thu, 22 Dec 2022 21:48:12 GMT

I bought a new BT Everyday single phone and took it back as it wasn't ringing. Now the second one is doing just the same! Both the handset and base ring out when we set the ring tone and volume, but neither ring when there is an incoming call.

Is there a faulty batch or is there something else I need to do? I'd have thought that I just needed to charge it and plug it into the phone line box and it would work but unfortunately it's not....

Re: BT Everyday phone not ringing

Keith_Beddoe — Thu, 22 Dec 2022 22:01:27 GMT

@yamasil

Welcome to this user forum for BT Retail phone and broadband customers.

Does BT Retail provide your phone service?

If you ring your home phone from a mobile, and then wait until you hear the ringing tone on your mobile, what happens if you pick up the everyday phone, can you answer the call even though it does nor ring?

Re: BT Everyday phone not ringing

imjolly — Thu, 22 Dec 2022 21:58:49 GMT

Do you have another phone you can check that it is not the socket problem and not the phone

Do you have digital voice?

Re: BT Everyday phone not ringing

yamasil — Thu, 22 Dec 2022 22:00:40 GMT

No, we're with Virgin

Re: BT Everyday phone not ringing

yamasil — Thu, 22 Dec 2022 22:01:56 GMT

The phone we previously had worked fine, it just wasn't keeping its charge and that's the only reason we got a new one.

Re: BT Everyday phone not ringing

Keith_Beddoe — Thu, 22 Dec 2022 22:05:15 GMT

No, we're with Virgin

Its possible that the phone is incompatible with the Virgin Media phone system. They use their own phone network which may not be supplying the correct ringing supply, or it may be faulty.

Re: BT Everyday phone not ringing

Anonymous — Thu, 22 Dec 2022 22:31:32 GMT

The batteries in the original phone are almost certainly replaceable. What is the make/model?

Re: BT Everyday phone not ringing

yamasil — Thu, 22 Dec 2022 22:40:57 GMT

We tried that but it didn't help so think it wasn't charging

Re: BT Everyday phone not ringing

yamasil — Thu, 22 Dec 2022 22:45:34 GMT

We can make outgoing and receive incoming phone calls, it just doesn't ring, just squeaks once randomly sometimes lol. Think I'll just have to admit defeat and get a Panasonic instead....

Re: BT Everyday phone not ringing

Anonymous — Thu, 22 Dec 2022 22:59:36 GMT

There have been some issues with the BT Hub which were solved by adding an ADSL microfilter. Might be worth trying that if you have one kicking around.

Re: BT Everyday phone not ringing

jac_95 — Thu, 22 Dec 2022 23:04:29 GMT

Out of curiosity does using a microfilter work?

E.g:

Virgin Hub --> Virgin 21CV adapter --> DSL microfilter --> phone