This topic

Advanced Quad...Not dialing from phone book.

FeralFox1 — Tue, 27 Dec 2022 16:54:25 GMT

Hi all.

We seem to be having an issue with our quad set from all 4 phones.

We have stored the numbers correctly (I think) in the phonebook menu.

When someone scrolls through and clicks to dial we don't get a dialling tone to connect.

It DOES actually connect the call, but we can't hear anything our end. (people have reported back to me hearing me swearing saying the bloody phone isn't dialling again!)

If I use the numerical keypad, it dials and rings as normal. But if we use the phonebook, seems to not 'ring' at our end of the call, but as I say, when someone picks it up at the other end, they can hear us, but not us to hear them. No recognition it's connected.

Any help would be appreciated...

Cheers.

Re: Advanced Quad...Not dialing from phone book.

imjolly — Tue, 27 Dec 2022 19:39:26 GMT

Are you a BT Retail customer for your phone and broadband?

Re: Advanced Quad...Not dialing from phone book.

FeralFox1 — Tue, 27 Dec 2022 19:49:01 GMT

Hi.

No, we have Virgin Media for home phone and BB.

Phone actually connected to router for digital connection.

Re: Advanced Quad...Not dialing from phone book.

Keith_Beddoe — Tue, 27 Dec 2022 20:25:04 GMT

As this is a BT Retail phone and broadband Customer Forum, you really need to post on the Virgin Media forum, as its possible that the phones are not compatible with the Virgin Media phone network.

Try Help & Support Forum

You may also like to try contacting the product helpdesk, the number is shown in the user manual.

The only product support is via that helpdesk.

And also https://community.bt.com/t5/BT-Devices/House-Phone-Problem/m-p/2257789#M28523

And https://community.bt.com/t5/The-Lounge/BT-Advanced-Phone/m-p/2179391#M25944