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Re: BT8610 call guardian phone issue

Lallyrs — Tue, 03 Jan 2023 16:09:44 GMT

Does anyone know why my BT8610 wwould cause thee internet to drop when a call comes in? It has only recently started to do it. I havee changed all of the batteries. Cheers Lallyrs

Re: BT8610 call guardian phone issue

Keith_Beddoe — Tue, 03 Jan 2023 16:20:40 GMT

@Lallyrs

Welcome to this user forum for BT Retail phone and broadband customers.

External line fault.

Are you a BT Retail Customer?

Re: BT8610 call guardian phone issue

Lallyrs — Tue, 03 Jan 2023 16:37:38 GMT

Yes I am

BT8610 Causing Broadband to Drop

Lallyrs — Tue, 03 Jan 2023 16:40:14 GMT

Does anyone know why my BT8610 would cause thee internet to drop when a call comes in? It has only recently started to do it. I havee changed all of the batteries. Cheers Lallyrs

Re: BT8610 call guardian phone issue

Keith_Beddoe — Tue, 03 Jan 2023 16:41:44 GMT

Its usually caused by a line fault, but you need to check your own internal wirin first.

What does your master phone socket look like?

Re: BT8610 Causing Broadband to Drop

DavidM — Tue, 03 Jan 2023 16:46:49 GMT

Hi @Lallyrs and welcome to our community.

Thanks for posting. I've moved all your posts so we have everything on the same thread. If you can give the details as mentioned by @Keith_Beddoe I'm sure we can help.

Cheers

David

Re: BT8610 call guardian phone issue

Lallyrs — Tue, 03 Jan 2023 17:52:11 GMT

Hi, its number 7 the BT Openreach MK4.

I have tried a standard corded phone that doesnt cause a problem. Its just when a call come in via the BT8610. Perfect when there are no calls.

Re: BT8610 call guardian phone issue

Keith_Beddoe — Tue, 03 Jan 2023 19:36:46 GMT

Those master sockets can cause issues. I assume you do not have any extension sockets.

Please can you try connecting things up as shown below, you will need a microfilter. Leave it connected as shown and see if you still get disconnected when you get an incoming call.

Re: BT8610 call guardian phone issue

Lallyrs — Tue, 03 Jan 2023 20:10:25 GMT

Hi Keith, I do have an extension. That is where the BT8610 is connected. The main sockect has the hub and a wired phone connected.

Re: BT8610 call guardian phone issue

Keith_Beddoe — Tue, 03 Jan 2023 20:28:02 GMT

I wonder if the extension is connected to the correct place, so its filtered?

If its not, then it will cause disconnections.

The way to prove this is to unclip the bottom section, and see if you can see the wires to the extension, connected to the extension terminals behind. This is located to the left of the test socket.

If its not connected there, then your extension is incorrectly wired, and not filtered, and will cause the broadband to disconnect.

If it is correctly connected, then the extension will not work with the bottom section removed, and you will not get dial tone on the BT8610.

There is a full guide here https://www.openreach.co.uk/orpg/home/helpandsupport/how-toguides/howtoguides/downloads/NTE5C_Instructions_CP.pdf

Re: BT8610 call guardian phone issue

Keith_Beddoe — Tue, 03 Jan 2023 20:32:43 GMT

If it is incorrectly wired, and you cannot identify where the extension is connected, then you will need to plug the BT8610 into the extension socket, via a microfilter.

Its not the best solution.