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Re: Returning equipment

bhanke — Mon, 16 Jan 2023 14:07:35 GMT

Hello,

I have exactly the same problem. I need to return my equipment but I have not received a returns bag and there is no info on MyBT on how to request one.

Could you let me know what I need to do please?

Many thanks,

Bernd

Re: Returning equipment

JohnC2 — Mon, 16 Jan 2023 14:13:43 GMT

Hi @bhanke, welcome to the forum and sorry you can't order returns packaging on your MyBT.

I've sent you a Private Message so you can get in touch with the Mod team and we'll get one arranged for you.

Cheers

John

Re: Returning equipment

NeilO — Tue, 17 Jan 2023 16:07:45 GMT

@bhanke Thanks for sending over your details, I've ordered you a returns bag and it'll be with you within the next 7 days.

Neil

Re: Returning equipment

bhanke — Tue, 17 Jan 2023 16:15:40 GMT

Many thanks for your help, Neil.

Bernd