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BT Business SmartHub 2

matt_globe — Tue, 31 Jan 2023 13:40:17 GMT

Hi, I have a SmartHub2 for Business which I have just turned into a Modem by following the instructions to enable Bridge Mode.

I found out online a username: bthomehub@btbroadband.com to connect with my Synology Router via PPOE, I tried the auto-ip originally and this did not allow me to connect at all.

With the above login I was able to connect and get access to the internet. My issue now is that I am not getting assigned my static IP. Is there a specific login for each account which will provide the correct IP details for the account? If so how do I obtain those?

Regards

Matt

Re: BT Business SmartHub 2

imjolly — Tue, 31 Jan 2023 13:43:03 GMT

as a business user you need to post here as this is residential forum

https://business.forums.bt.com/

Re: BT Business SmartHub 2

Keith_Beddoe — Tue, 31 Jan 2023 13:54:31 GMT

Business accounts have their own individual logins, which you should have been supplied with when you started your contract.