This topic

Line Cord Error, please check with Premium Phone Trio

lesleyp118 — Sun, 12 Feb 2023 13:59:22 GMT

I recently noticed that our Premium Phones all have the "Line cord error, please check" message and no dial tone. I don't know how long this has been for, since we don't use the landline all that much. I've seen some old posts regarding this and have tried the unplugging for a short while, resetting and re-registering that have been offered as possible solutions, but nothing has helped. I do not have another phone to check the line with, but the BT service checker says there's no problems in my area.

Can anyone suggest anything else please?

Many thanks

Re: Line Cord Error, please check with Premium Phone Trio

jac_95 — Sun, 12 Feb 2023 14:03:03 GMT

Assuming your current phone is plugged into the master NTE phone wall socket?

Have you changed your broadband and phone package? Have you been moved onto Digital Voice?

Re: Line Cord Error, please check with Premium Phone Trio

lesleyp118 — Sun, 12 Feb 2023 14:06:34 GMT

Hi @jac_95

Thanks for a prompt response.

Nothing has changed. The phone is plugged into the master socket as it always has, and we have not changed our package. And I would hope that we haven't been changed to Digital Voice without our knowledge 😲

Re: Line Cord Error, please check with Premium Phone Trio

Anonymous — Sun, 12 Feb 2023 14:07:39 GMT

Obviously trying another phone would be first priority. Can you not borrow one from a friend/neighbour? If not you could probably pick one up for peanuts from the likes of Facebook Marketplace.

Assuming that you've already checked the cable at both ends, try removing the faceplate from the master socket & plugging into the test socket.

Re: Line Cord Error, please check with Premium Phone Trio

Keith_Beddoe — Sun, 12 Feb 2023 14:18:37 GMT

If there was a fault on your line, it would normally affect your broadband speed.

Re: Line Cord Error, please check with Premium Phone Trio

lesleyp118 — Sun, 12 Feb 2023 14:24:58 GMT

Broadband is fine thanks @Keith_Beddoe But they are connected to different sockets in the master socket. We'd have noticed the issue when it happened if broadband had been affected 😁

Re: Line Cord Error, please check with Premium Phone Trio

Keith_Beddoe — Sun, 12 Feb 2023 14:30:04 GMT

That tends to indicate an issue in the exchange, but you do need to try the test socket, as its possible that the master socket is faulty.

What does your master phone socket look like?

Re: Line Cord Error, please check with Premium Phone Trio

lesleyp118 — Sun, 12 Feb 2023 14:34:09 GMT

@Keith_Beddoe
I will try the test socket, also getting a cheap corded phone to test with (as another suggestion given).
Socket type is 7

Re: Line Cord Error, please check with Premium Phone Trio

Keith_Beddoe — Sun, 12 Feb 2023 14:41:34 GMT

That socket is the most recent, but it does have some reported issues.

As mentioned https://community.bt.com/t5/Landline/2019-Master-Socket-kit-loose/m-p/1985566#M6775

The filtered faceplate may have a fault within the phone filtering circuitry. Using the test socket, or connecting things up as shown below, would prove it.

Re: Line Cord Error, please check with Premium Phone Trio

lesleyp118 — Sun, 12 Feb 2023 22:15:22 GMT

@Keith_Beddoe thank you for your help. I have obtained a corded phone and tried the test socket - still nothing 😟

I've reported it via the BT troubleshooter, so we'll see what happens 🤞

Re: Line Cord Error, please check with Premium Phone Trio

JohnC2 — Mon, 13 Feb 2023 08:43:21 GMT

Hi @lesleyp118, keep us updated and if you need more help to get this fixed we'll be happy to help.

Cheers

John

Re: Line Cord Error, please check with Premium Phone Trio

lesleyp118 — Tue, 14 Feb 2023 22:03:55 GMT

Well, whatever it was, BT have magically fixed it from afar, and we now have working phones 😃. No explanation as to what it was, or whether it's likely to happen again . But if it does, I will report it immediately rather than consider it might be a fault with the handsets and waste so much time 😁

Thanks to all of you who gave me help and suggestions along the way. 🙏

Re: Line Cord Error, please check with Premium Phone Trio

Keith_Beddoe — Tue, 14 Feb 2023 22:07:30 GMT

It was most likely faulty equipment in the exchange, its all getting old and worn out, hence the move to BT Digital Voice.

Re: Line Cord Error, please check with Premium Phone Trio

JohnC2 — Wed, 15 Feb 2023 08:09:51 GMT

Hi @lesleyp118, thanks for the update and good to know you're not back in service 🙂

Cheers

John

Re: Line Cord Error, please check with Premium Phone Trio

Camerashy — Fri, 01 Dec 2023 21:33:28 GMT

I have the same problem and have reached the same stage where an Engineer should be coming out on Monday. The Master Socket into the house is like number 6 in the previous diagram.

I first had this issue over a week ago and it rectified itself overnight but returned last Monday BT say there are no issues in the area.