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Return of equipment on service termination....

weedrea — Tue, 14 Feb 2023 17:59:39 GMT

We recently switched from BT to another provider, and despite being informed that there would be an option in 'my account' to request a return of the Smart Hub 2 router, there is no such option.

If someone could drop me a message, that would be great.

Re: Return of equipment on service termination....

DavidM — Tue, 14 Feb 2023 19:31:25 GMT

Hi @weedrea and welcome.

I can help with the returns bag. Check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: Return of equipment on service termination....

RobbieMac — Thu, 16 Feb 2023 11:37:28 GMT

Hi @weedrea

Thank you for getting in touch.

I tried calling you this morning but I wasn't able to reach you. I have responded to you privately too. The returns kit has been ordered and you'll receive it in the next 7 days 😊

All the best,

Robbie

Re: Return of equipment on service termination....

weedrea — Thu, 16 Feb 2023 12:25:18 GMT

That's great, Robbie....many thanks for your help! 😊👌

Andrea

Re: Return of equipment on service termination....

RobbieMac — Thu, 16 Feb 2023 12:28:05 GMT

@weedrea wrote:

That's great, Robbie....many thanks for your help! 😊👌

Andrea

You're welcome! 😊 @weedrea

Robbie