Wi-Fi Mesh no longer working

Jmcg28886 — Fri, 10 Mar 2023 22:36:20 GMT

Hi all,

I’ve been using 2 sets of 3 BT mesh discs (BT Whole Home Wi-Fi Pack of 3 Discs Dual Band AC2600 Mesh Wi-Fi) to provide a decent network across my house.

However, it recently stopped working. The discs are now showing as red (except the Ethernet connected disc). Whenever I try to reinstall the discs they show that they are within a good range but then go red when I try to finalise the connection.

any suggestions would be most welcome. Thanks in advance.

Re: Wi-Fi Mesh no longer working

Keith_Beddoe — Sat, 11 Mar 2023 06:20:52 GMT

@Jmcg28886

Welcome to this user forum for BT Retail phone and broadband customers.

Please see https://community.bt.com/t5/BT-Devices/Problem-with-Whole-Home-Wi-Fi-Please-read-this-first/td-p/2026732

There is a helpdesk contact posted there, if you need it.

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Wi-Fi Mesh no longer working

Re: Wi-Fi Mesh no longer working