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Returning an equipment

Moto0212 — Mon, 20 Mar 2023 11:13:52 GMT

Hi, I am writing this message instead of my husband, the contractor. He left BT broadband recently and still has a router. We would like to return this but we cannot find any option to order label and bag in MY BT portal site.

1. Could you please give me an advice how to get a label and bag for return the equipment?

2. Unfortunately we don't have an original box and an instruction any more, so we would be very happy if you could also tell us which items should be returned.

Thank you.

Re: Returning an equipment

imjolly — Mon, 20 Mar 2023 11:19:37 GMT

phone CS 03301234150 and request a return bag

Re: Returning an equipment

Moto0212 — Mon, 20 Mar 2023 11:22:46 GMT

Thanks for your prompt reply.

Is there any way to order without phone call?

Re: Returning an equipment

DavidM — Mon, 20 Mar 2023 11:42:43 GMT

Hi @Moto0212 and welcome to our community.

If you're not happy to call I can help. Please check your inbox for my message and drop me a reply with the details.

Cheers

David