This topic

Recycle Old BT Home Hub

chopper32uk — Mon, 17 Apr 2023 11:49:00 GMT

We had a clear out in the loft and found an old BT Home Hub 5 that's been there for a couple of years (before the mandatory return process began). I have been searching the BT website for instructions on how to send this back but I cannot find any instructions. The only instructions I can find are for the current mandatory return process where you have a bag/box to send it back in. These don't work for me as I don't have the bag/box and none of the helpdesk options appear to cater for my scenario.

I would rather return the Home Hub to BT for recycling than just throw in the bin.

Re: Recycle Old BT Home Hub

gg30340 — Mon, 17 Apr 2023 12:48:26 GMT

You could just take it to your local recycling centre.

Re: Recycle Old BT Home Hub

imjolly — Mon, 17 Apr 2023 12:51:29 GMT

you can phone CS 03301234150 and request a return bag

Re: Recycle Old BT Home Hub

chopper32uk — Mon, 17 Apr 2023 13:29:03 GMT

Thanks. Went for option 3 on the broadband option to speak to someone about orders as none of the options were an exact fit and the lady has arranged for a bag to be sent out to me

Re: Recycle Old BT Home Hub

DanielS — Mon, 17 Apr 2023 19:16:41 GMT

Thanks for opting to return it to us to recycle @chopper32uk

Have a great evening.
DanielS

Re: Recycle Old BT Home Hub

Lynne4 — Sat, 14 Dec 2024 16:51:14 GMT

I've tried the number but none of the options applied to a request for recycling bags. I now have 2 old home hubs and a digital phone to recycle. Hmm....

Re: Recycle Old BT Home Hub

Alex_H — Sun, 15 Dec 2024 11:54:36 GMT

Hi @Lynne4,

Welcome to the BT Community

There is not a specific menu option for returns bags, but when calling if you just select the options to speak to our broadband technical team, they will be able to get a returns bag request raised for you.

Alex

Re: Recycle Old BT Home Hub

Lynne4 — Sun, 15 Dec 2024 16:15:10 GMT

Thank you for this

yes, I have now been called back so just need to wait for the bag. 😊