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Bt equipment returns

Ronlaid — Tue, 18 Apr 2023 08:55:38 GMT

I returned all my Bt equipment in a box using the plastic envelope supplied. 3kgs weight.27/3 I have proof of posting etc.

they confirmed receipt of one of the items 29/3.I put all the items in the one box.

I am now receiving messages to say they have not received anything and I may be charged.

spoke to an advisor but this did not help.

can you help?

Re: Bt equipment returns

NeilO — Tue, 18 Apr 2023 09:35:54 GMT

Hi @Ronlaid welcome to the community, I'm sorry you're still being chased for the return of the equipment. I'll send you a private message so you can contact the moderation team with your details and we'll be able to help you get this sorted.

Thanks

Neil

Re: Bt equipment returns

Ronlaid — Tue, 18 Apr 2023 20:40:37 GMT

Thank you for your reply.I look forward to receiving the private message from you as you suggest with your advice in resolving this issue

Re: Bt equipment returns

JohnC2 — Wed, 19 Apr 2023 07:31:10 GMT

Hi @Ronlaid, I can see you've already replied to the PM and are in our queue. One of the team will be in touch with you later today.
Cheers
John

Re: Bt equipment returns

NeilO — Wed, 19 Apr 2023 14:19:58 GMT

@Ronlaid Thanks for getting in touch with your details, I've marked all the equipment as returned.

Thanks

Neil

Re: Bt equipment returns

Ronlaid — Wed, 19 Apr 2023 14:25:34 GMT

Thank you so much for your help