https://community.bt.com/t5/BT-Devices/Returning-equipment/m-p/2290295#M29847 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/191606">@abamji</a></SPAN> I'm sorry for your loss. I'll send you a private message so you can contact the moderators and we'll be able to get that posted to your address.</P> <P>Neil</P> Tue, 25 Apr 2023 10:00:54 GMT NeilO 2023-04-25T10:00:54Z https://community.bt.com/t5/BT-Devices/Returning-equipment/m-p/2290289#M29846 <P>I am trying to return the BT hub from my mother-in-law's house following her death and its sale.&nbsp; I phoned to arrange for a returns bag but this was sent to her address; the house is empty so I need a bag sent to my own address.&nbsp; I explained the situation to the person I spoke to, but clearly I was misunderstood.&nbsp; How do I get a returns bag sent to me?</P> Tue, 25 Apr 2023 09:41:16 GMT https://community.bt.com/t5/BT-Devices/Returning-equipment/m-p/2290289#M29846 abamji 2023-04-25T09:41:16Z https://community.bt.com/t5/BT-Devices/Returning-equipment/m-p/2290295#M29847 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/191606">@abamji</a></SPAN> I'm sorry for your loss. I'll send you a private message so you can contact the moderators and we'll be able to get that posted to your address.</P> <P>Neil</P> Tue, 25 Apr 2023 10:00:54 GMT https://community.bt.com/t5/BT-Devices/Returning-equipment/m-p/2290295#M29847 NeilO 2023-04-25T10:00:54Z