This topic

Sent my Bt box pro

lornagg — Tue, 25 Apr 2023 11:09:07 GMT

I just went into my on line BT bill and I am being charged £87 for my monthly charge which normally is £57 and they are saying that they are still waiting for my BT Box Pro to be returned I have already sent it back and Royal Mail have said that it was delivered and they have not taken the £30 off my bill.

Thanks

Lornagg

Re: Sent my Bt box pro

NeilO — Tue, 25 Apr 2023 14:14:49 GMT

Hi, @lornagg when did you return it? It's currently taking 3 or 4 weeks to process the returns, so the charge will be automatically refunded once that's logged.

Thanks

Neil

Re: Sent my Bt box pro

lornagg — Tue, 25 Apr 2023 16:57:56 GMT

Hi Neil
The extra charge is for a connection fee which they said that I wouldn't be charged for at the time that an engineer would be sent out to connect the BT Box to my tv.

Thanks
lornagg

Re: Sent my Bt box pro

lornagg — Tue, 25 Apr 2023 17:06:24 GMT

Hi Neil
Was picked up by Royal Mail on the 19th April 2023.
Thanks
Lornagg

Re: Sent my Bt box pro

DavidM — Tue, 25 Apr 2023 18:00:59 GMT

Hi @lornagg,

Thanks for the reply. I can check what's going on with the extra charge. Check your inbox for my message and drop me over a reply with the details.

Cheers

David

Re: Sent my Bt box pro

lornagg — Thu, 27 Apr 2023 11:01:21 GMT

Hi David

BT have informed me that they have received the BT Box Pro today.

Thank you for your help

lornagg

Re: Sent my Bt box pro

lornagg — Thu, 27 Apr 2023 11:05:26 GMT

That £30 extra on my bill was not for the Box apparently it was for the BT engineer that came on the 6th April 2023 to set me up which they told me that they wouldn't be doing when I spoke to someone.

Thanks
lornagg