This topic

Returns Label

TrulloForno — Sat, 29 Apr 2023 11:59:08 GMT

I need to return my old Hub (I have had a new BT hub installed) and I also need to return my BT TV box (never used). Despite spending an hour on the website, I cannot find any information as to how I return these items.

Please can I have a returns label and a bag?

I see many people have posted in the forum that they have also been unable to find this information. Why is BT making it so difficult for us to return items I wonder?
Thank you

Re: Returns Label

imjolly — Sat, 29 Apr 2023 12:05:03 GMT

just phone CS 03301234150 and request returns bag

Re: Returns Label

TrulloForno — Sat, 29 Apr 2023 12:10:20 GMT

OK, I will do

Re: Returns Label

TrulloForno — Sat, 29 Apr 2023 12:17:39 GMT

Customer Service is 0800 800150. The number in the reply above is listed as being part of a 'scam' when I searched it on Google, so I am not sure that's an option I want to follow to return my goods.

Re: Returns Label

imjolly — Sat, 29 Apr 2023 12:21:00 GMT

0800800150 or 03301234150 are both genuine BT CS numbers

Re: Returns Label

DavidM — Sun, 30 Apr 2023 08:33:43 GMT

Hi @TrulloForno and thanks for posting.

@imjolly advice is good but if you aren't happy to call 150 I can arrange the returns for you. Check your inbox for my message and drop me a reply if that suits.

Cheers

David

Re: Returns Label

licquorice — Sun, 30 Apr 2023 13:10:39 GMT

@TrulloForno Do you seriously think that a forum CL would post a non genuine number?

CS have recently changed their number and the 0800 800150 number will eventually be discontinued