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Smart Hub 2 does not come online after a reboot

grajay — Fri, 28 Apr 2023 07:09:48 GMT

My Smart Hub 2 (usually at night) occasionally reboots during the night, so when I go to use it in the morning it is showing a solid red light meaning that I have to manually reboot the hub. Thus happened whilst I was on holiday earlier in the year and as a result for about a week my phone was down and of course all of the Blink Cameras were off line. Very irritating. Has the hub become faulty or is there a fix for this please? Thanks.

Re: Smart Hub 2 does not come online after a reboot

DanielS — Fri, 28 Apr 2023 07:46:34 GMT

Hi @grajay,

Thanks for reaching out. I'm sorry that it's stuck red.

Normally, when the lights are red you would restart it to get it back online as you have done.

However, if this continually happens you should factory reset the Smart Hub 2.

If you still have issues, after factory resetting it, we would need to raise a fault and workout if it's the Smart Hub 2 at fault or if there's something else.

Thanks
DanielS

Re: Smart Hub 2 does not come online after a reboot

grajay — Mon, 01 May 2023 05:21:20 GMT

Thanks for the reply @DanielS. So does this mean that something has happened to put it into the "red light" mode? It has happened 3 or 4 times this year to the best of my recollection and I have to do this manual restart. I thought that the hub was supposed to restart automatically - it has done when there's been a power cut (and we've had 2 this year already).

Thanks again

Re: Smart Hub 2 does not come online after a reboot

RobbieMac — Mon, 01 May 2023 13:40:10 GMT

Hi @grajay

Thank you for posting back!

The red light on your Hub does point to a problem, somewhere. First things first, try a factory reset of your Hub to return the Hub to it's original settings. For help with this see: How do I reset my BT Hub to its factory settings | BT Help

Let us know how things go after you've done this. If you continue to have problems we'll be happy to pick up and investigate further.

Thanks,

Robbie

Re: Smart Hub 2 does not come online after a reboot

grajay — Mon, 01 May 2023 13:16:21 GMT

Thanks @RobbieMac - I'm just about to go on holiday so I'll certainly give this a try when I return on the 13th May. I appreciate your help with this and will report back after the factory reset.

Re: Smart Hub 2 does not come online after a reboot

RobbieMac — Mon, 01 May 2023 13:42:25 GMT

Hi @grajay

Thanks for posting back!

That's no problem at all. Someone's always around. Enjoy your holiday 🙂

Thanks,

Robbie