This topic

Returning kit when installation is not for five weeks!

PeterCB — Wed, 17 May 2023 09:50:41 GMT

Being hassled for the return of kit and being charged when BT has put installation back until end of June! Why is it so inefficient, right hand not talking to left? Intimidation is not a great sales policy!

Re: Returning kit when installation is not for five weeks!

DanielS — Wed, 17 May 2023 12:22:31 GMT

Hi @PeterCB,

I am sorry for any problems that you're experiencing.

Do you already have services with us but you're moving to our Full Fibre?

If that is the case, then your current piece of kit will have been marked for return to the original date that your order was meant to complete.

With the delay until the end of June, we would not expect you to return it until you have been fully set up.

If this sounds right, let me know and I'll send you a private message so we can stop chasing you for it.

Thanks
DanielS

Re: Returning kit when installation is not for five weeks!

PeterCB — Wed, 17 May 2023 12:25:41 GMT

Thanks Daniel, yes those are the circumstances. Grateful if you could stop them. Peter.

Re: Returning kit when installation is not for five weeks!

RobbieMac — Wed, 17 May 2023 15:40:57 GMT

Thanks for posting back @PeterCB

Sorry for these problems. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Returning kit when installation is not for five weeks!

PaddyB — Fri, 19 May 2023 15:48:29 GMT

Hi @PeterCB,

Thank you for taking my call. I'm sorry BT was chasing the return of the equipment in error.

I can confirm that I've corrected this and you'll receive no more requests to return the equipment.

If you need anything else, please feel free to drop me a reply to the PM I sent you earlier.

Thanks,

Paddy