This topic

Returning Equipment

becky2 — Tue, 06 Jun 2023 09:24:19 GMT

Hi,

I've ended my contract with BT and received a letter to say I need to return my equipment.

How do I go about getting this sorted?

Re: Returning Equipment

imjolly — Tue, 06 Jun 2023 09:40:38 GMT

if you have not received a returns bag automatically then phone CS 03301234150 and request returns bag

Re: Returning Equipment

PaddyB — Tue, 06 Jun 2023 10:39:56 GMT

Hi @becky2,

Thank you for posting. The quickest way to get the Returns bag is to call the number @imjolly has posted.

If you are unable to call and don't mind a delay of a day or two, one of the moderation team would be able to order that for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Returning Equipment

StuartH — Wed, 07 Jun 2023 14:26:23 GMT

Hi @becky2

Thanks for sending us your details.

I've ordered a returns bag to be sent to you, this will allow you to return equipment once your service ends with BT.

Thanks

Stuart