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BT Premium Phone. No ringtone on handset.

miqs — Tue, 06 Jun 2023 13:48:11 GMT

I have the BT Premium Phone set of one base unit and two satellite handsets. I have had them for some years now and all are working perfectly except for one handset which the ring tone doesn't activate when a call comes through. I have checked in settings the ringer is on, the volume is on max, so what's the problem? I can make and receive calls on all units ok. Any ideas why no ringtone on one handset?

Re: BT Premium Phone. No ringtone on handset.

licquorice — Tue, 06 Jun 2023 14:00:17 GMT

Have you considered the possibility that the handset has developed a fault. Strange as it seems, devices don't last for ever.

Re: BT Premium Phone. No ringtone on handset.

miqs — Tue, 06 Jun 2023 14:11:18 GMT

Yes thanks I had. I have also contacted BT support and they advise to switch off the base unit for 5 minutes and then see if it solves it. If that does't solve the problem I will have to consider replacement, or accept the issue and ignore.