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BT hub hasn’t arrived

ltcolumbo — Fri, 09 Jun 2023 14:40:12 GMT

Hello, I am due to have new broadband activated on 12/6 but the hub which shows on Royal Mail Tracked 48 hours as due to arrive on 5/6 hasn’t arrived and shows no activity when I attempt to track. I have put a complaint in with Royal Mail. Is there any way to collect a hub from a BT store locally? Really essentially I get up and running for work from home etc.

Re: BT hub hasn’t arrived

imjolly — Fri, 09 Jun 2023 15:43:05 GMT

try phoning CS 03301234150 and see if they can help or send new hub

Re: BT hub hasn’t arrived

JohnC2 — Fri, 09 Jun 2023 18:39:04 GMT

Hi @ltcolumbo, I still had you details from the BTID query I dealt with yesterday so had a look at this for you. The Hub is showing as tracked into Bristol MC today for onward delivery. So should hopefully be with you tomorrow or Monday at the latest.

Cheers

John

Re: BT hub hasn’t arrived

ltcolumbo — Fri, 09 Jun 2023 22:33:18 GMT

Thanks John, I have a suspicion there’s a problem with Royal Mail post in general in the Horfield area of Bristol. If it doesn’t arrive what are my options.

Re: BT hub hasn’t arrived

JohnC2 — Sat, 10 Jun 2023 08:01:37 GMT

Hi @ltcolumbo, I'll check later this morning to see if there is any further delivery update.
Do you have another router either BT or one of your own you could use?

Cheers

John

Re: BT hub hasn’t arrived

ltcolumbo — Sat, 10 Jun 2023 09:36:29 GMT

Unfortunately not. I could check with a few friends. If I find one to use, will it be compatible with BT Wi-Fi until the new hub arrives?

Re: BT hub hasn’t arrived

JohnC2 — Sat, 10 Jun 2023 10:02:33 GMT

Hi @ltcolumbo, hopefully it arrives ok.
You can use your own router the setting are:

Bthomehub@btbroadband.com

Password BT

Cheers

John