This topic

v0.39.01.04077-BT

VeteranISPUser — Mon, 19 Jun 2023 09:06:24 GMT

My SH2 updated to v0.39.01.04077-BT today. Now the Hub Manager is showing Hybrid Connect is Not Configured. The problem being, I no longer have Hybrid Connect or in fact any Halo add-on benefits. I used to, back in February this year.

Re: v0.39.01.04077-BT

Les-Gibson — Mon, 19 Jun 2023 09:33:32 GMT

Have you tried setting it up again as per this video

Setting up Hybrid Connect | BT Help

Re: v0.39.01.04077-BT

licquorice — Mon, 19 Jun 2023 10:17:18 GMT

@VeteranISPUser try a factory reset and see if that removes the message. I guess technically it is correct though 😄

Re: v0.39.01.04077-BT

Anonymous — Mon, 19 Jun 2023 11:19:56 GMT

@VeteranISPUserwrote:
My SH2 updated to v0.39.01.04077-BT today. Now the Hub Manager is showing Hybrid Connect is Not Configured. The problem being, I no longer have Hybrid Connect or in fact any Halo add-on benefits. I used to, back in February this year.

I am not sure I understand the question?

Your hub has updated and now the add on products you haven’t had since February are showing as “not configured”, which is correct, because you don’t have the kit or service any longer.

Re: v0.39.01.04077-BT

licquorice — Mon, 19 Jun 2023 11:34:13 GMT

I think the point is that those products shouldn't appear if they don't exist rather than show as not configured.

Re: v0.39.01.04077-BT

VeteranISPUser — Mon, 19 Jun 2023 12:59:32 GMT

@Anonymouswrote:
I am not sure I understand the question?
Your hub has updated and now the add on products you haven’t had since February are showing as “not configured”, which is correct, because you don’t have the kit or service any longer.

Hi @Anonymous

I'm sorry I didn't make myself clear, previous to the update (v0.38) , the configure Hybrid Connect did not appear on the Home page!

Re: v0.39.01.04077-BT

VeteranISPUser — Mon, 19 Jun 2023 13:02:57 GMT

@Les-Gibsonwrote:
Have you tried setting it up again as per this video
Setting up Hybrid Connect | BT Help

Hi @Les-Gibson

That would have been useful advise, if I physically had a Hybrid Connect and also had a Halo3+ subscription to activate it. 😂

Re: v0.39.01.04077-BT

Anonymous — Mon, 19 Jun 2023 13:13:03 GMT

@licquoricewrote:
I think the point is that those products shouldn't appear if they don't exist rather than show as not configured.

To be honest, my experience with the Smart Hub 2 was that the Hybrid Connect tile was always there, it didn’t say or do anything until I bought Halo3+ when I upgraded at a later date.

I don’t remember it being white though. I’m on older firmware though.

Re: v0.39.01.04077-BT

VeteranISPUser — Mon, 19 Jun 2023 13:12:59 GMT

@licquoricewrote:
@VeteranISPUser try a factory reset and see if that removes the message. 😄

Hi @licquorice

I'm afraid that the only result of factory resetting the SH2 was the hassle of re-registering my four HD phones 😂 Luckily, I had a recent Contacts back up.

The Configure Hybrid Connect remains on the Home screen, on the previous release (v.0.38) it did not show.

It should be reported to the development team. Strangely enough, I was part of the initial Hybid Connect trial, so I am very familiar with this piece of kit.

Re: v0.39.01.04077-BT

JohnC2 — Mon, 19 Jun 2023 13:16:27 GMT

Hi @VeteranISPUser, thanks for your posts about this. I've highlighted this thread to the hub team and we'll update you as soon as we hear back from them.

cheers

John

Re: v0.39.01.04077-BT

JohnC2 — Mon, 19 Jun 2023 14:14:45 GMT

Hi @VeteranISPUser The Hub team has got back to me to say that this is intentional. The GUI has been updated in line with the expectation that the Hybrid Connect tile should always be displayed.

Cheers

John

Re: v0.39.01.04077-BT

VeteranISPUser — Mon, 19 Jun 2023 14:17:17 GMT

@JohnC2 Thanks 😀

Re: v0.39.01.04077-BT

sws57 — Sat, 24 Jun 2023 14:20:48 GMT

Wow, since my hub updated my mesh network no longer fails 3 times a day. Pity the numerous calls to the help desk didn't just share the fact that an imminent firmware upgrade would resolve what must have been a known problem, it would have saved me a lot of time. Halo 3+ was as much use as chocolate teapot, I had my hub and a number of discs replaced probably for no reason.