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EE Hyber connect

bethhsmith22 — Fri, 23 Jun 2023 20:21:42 GMT

What it is , I’ve got a EE hybrid connector which I got from BT and I’m not sure how it works , I plugged it into my smart hub 2 but I’m having problems with the smart hub 2 as it keeps losing connection but I also don’t have a password for my EE hybrid thing to be able too connect to it , any help will be much appreciated

Re: EE Hyber connect

Anonymous — Fri, 23 Jun 2023 20:38:14 GMT

Hi @bethhsmith22

Have you worked through the instructions here?

https://www.bt.com/help/bt-halo/getting-set-up/tips-for-using-hybrid-connect

Or followed the process here:

https://youtu.be/YUVubo63uOU

Re: EE Hyber connect

bethhsmith22 — Fri, 23 Jun 2023 20:40:06 GMT

Yeah I’ve done all that , but do you need a password?

Re: EE Hyber connect

Anonymous — Fri, 23 Jun 2023 21:11:58 GMT

Nope.

You pair the hybrid connect with the smart hub using the cable supplied and following the instructions supplied.

Once paired, you disconnect the connect device and move it to somewhere it gets a good signal.

Then you do, nothing. The hybrid connect only kicks in if your smart hub loses its broadband connection. It is a 4G back up.

You can’t use it separately and you can’t log into it, it is a redundancy device.

Re: EE Hyber connect

bethhsmith22 — Fri, 23 Jun 2023 21:14:14 GMT

Okay but say for instance my PlayStation is connected to the smart hub , when I lose connection on the smart hub how does it connect to the EE hyber?

Re: EE Hyber connect

Anonymous — Fri, 23 Jun 2023 21:28:56 GMT

It doesn’t.

Everything stays connected to the smart hub.

The hybrid connect provides the 4G connection to the smart hub, everything runs through that to keep stuff simple.

Re: EE Hyber connect

bethhsmith22 — Fri, 23 Jun 2023 21:30:07 GMT

At the moment by smart hub 2 keeps going off and on , I’ve got my EE Hybrid plugged in but it’s got a solid blue light but the signal bars are also solid blue but when my smart hub goes off the EE box still stays solid blue I’m really confused

Re: EE Hyber connect

Anonymous — Fri, 23 Jun 2023 21:33:23 GMT

If your smart hub loses its broadband connection the hybrid connect kicks in after around 2 minutes.

Blue lights on the hybrid connect is good, it means it is connected to the smart hub and 4G network.

The smart hub will often go green or purple when having problems.

Re: EE Hyber connect

Crimliar — Fri, 23 Jun 2023 21:35:01 GMT

The idea is that it's all perfectly transparent. Once set up you don't need to do anything, it'll kick in when it needs to. When it comes to playing online games you'll notice if/when it does kick in, but that's just how it is!

*2 minutes downtime - I thought the system I had here that kicks in after 15 seconds was a pain!

Re: EE Hyber connect

bethhsmith22 — Fri, 23 Jun 2023 21:34:56 GMT

but when my smart hub goes off which is connected to my PlayStation , I lose connected from that even though the EE thing is plugged in but when I want to connect to the EE box it’s asking for a password which I don’t have

Re: EE Hyber connect

garybs29 — Fri, 23 Jun 2023 22:15:15 GMT

The wifi password is the same as the smarthub 2 one

Re: EE Hyber connect

bethhsmith22 — Fri, 23 Jun 2023 22:16:20 GMT

Already tried it doesn’t work

Re: EE Hyber connect

Anonymous — Sat, 24 Jun 2023 08:41:24 GMT

There are no other login details than the ones for the smart hub.

The only WiFi password needed is the one for the smart hub.

You do not log into the hybrid connect, only the smart hub. The hybrid connect only connects to the smart hub (via a cable or wirelessly once paired).

Your devices such as the PlayStation only connect to the smart hub.

If it is set up correctly and connected to the smart hub, the hybrid connect has a blue EE logo. To show it is connected to 4G the signal bars light up blue.

If your broadband goes down, the smart hub light usually turns purple or green. After around 2 minutes the smart hub light should go blue again as the hybrid connect starts to provide a 4G connection (max 30 Mbps).

When your broadband comes back on, the smart hub will automatically switch back to using your normal connection.

During the whole process you do not need to touch anything, unplug anything, plug in anything or enter a code in anything.

If it isn’t working this way, you can utilise another benefit of Halo3+ which is an included tech help visit to get you all sorted.

BT Home Tech Experts