Whole home disc suddenly stopped working

ianjonna — Wed, 05 Jul 2023 19:02:19 GMT

We have virgin WiFi and their router, we also have three BT mini discs. Everything has worked fine for 3 years but this week one disc stopped working. Current state is purple light on constantly & disc not visible on app.

Followed all the community posts I could find. (reboot, try using ethernet, restore to factory etc) but nothing works.

It's the disc I need to be able to work from home - pleeeeeeease help.

Thanks, Jonna

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Whole home disc suddenly stopped working