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My bt Studio Plus 5500

SandraE_45 — Tue, 18 Jul 2023 08:51:12 GMT

My bt Studio Plus 5500 allows incoming calls but has stopped allowing outgoing calls. Gives an engaged sound only.

Re: My bt Studio Plus 5500

Anonymous — Tue, 18 Jul 2023 09:50:13 GMT

Have you actually tried making a call or just assuming you can't because of the tone? I'm guessing what you may be hearing in the interrupted dial tone that indicates you have messages waiting on the 1571 service. That doesn't prevent outgoing calls.

Re: My bt Studio Plus 5500

SandraE_45 — Tue, 18 Jul 2023 18:23:27 GMT

Hi, thank you. I checked my 1571, no messages, and checked calling did not connect.

I have a suspension that there may be a hardware fault

Re: My bt Studio Plus 5500

Anonymous — Tue, 18 Jul 2023 19:14:31 GMT

Do you have another phone to try or can you borrow one?

@Keith_Beddoe

Could this be an exchange fault?

Re: My bt Studio Plus 5500

SandraE_45 — Tue, 18 Jul 2023 19:34:02 GMT

Yes, I have a new DV phone as well, which is working fine.

Re: My bt Studio Plus 5500

Anonymous — Wed, 19 Jul 2023 11:34:37 GMT

Didn't realise you had DV, so not a line issue then. Is the old phone connected directly to the SH2 or are you using a DV adapter? If the latter, try the former. Also power cycle the Hub if you haven't already.

Re: My bt Studio Plus 5500

SandraE_45 — Wed, 19 Jul 2023 19:53:16 GMT

Thank you. Your advice to plug my Studio Plus phone directly into the SH2 worked. So the fault blocking outgoing calls lies with the DV Adapter. ( I tried a power cycle but fault remained). I will report problem to but soonest!

Re: My bt Studio Plus 5500

Anonymous — Wed, 19 Jul 2023 21:22:44 GMT

Try deregistering the DVA & then reregistering:

https://www.bt.com/content/dam/bt/help/digital-voice/adapter/BT-Digital-Voice-Adapter-User-Guide.pdf

Re: My bt Studio Plus 5500

SandraE_45 — Thu, 20 Jul 2023 18:22:54 GMT

I tried re-registering Adapter, but fault remained. I have re-arranged my phones to avoid using the Adapter. Thank you for your advice.

By the way, I have since found several others within the Community also having the same problem.
Plus, I have found it virtually impossible to raise a fault report on any of BT’s websites specifically for a faulty Adapter.