This topic

Complaint about a complaint - can a moderator contact me please ?

Oxonian — Sun, 30 Jul 2023 08:43:41 GMT

I have had a poor experience with the BT complaints' team, with my latest complaint having been closed without any communication or discussion about it whatsoever. I have also requested a "deadlock" letter to enable me to refer the matter to Ofcom, but this has simply been ignored. The complaint has now been unresolved for four months.

Could a moderator, maybe @NeilO, review my complaint please ?

Re: Complaint about a complaint - can a moderator contact me please ?

RobbieMac — Sun, 30 Jul 2023 11:01:56 GMT

Hi @Oxonian

Thanks for your posts and welcome back!

I am sorry that you haven't had any word back about your complaint and that it was closed without your consent. We'll be able to pick up from here and check what happened. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Complaint about a complaint - can a moderator contact me please ?

Oxonian — Sun, 30 Jul 2023 17:12:39 GMT

@RobbieMac

Thank you for the private message and for being very prompt in responding.

I will reply to the message in a few minutes. 👍

Re: Complaint about a complaint - can a moderator contact me please ?

Oxonian — Thu, 03 Aug 2023 17:54:21 GMT

@RobbieMac

Just to update you, my complaint has not yet been resolved but it has been resuscitated. I now have open lines of communication with one of your colleagues. That is a big plus for this forum and it effectiveness.

Re: Complaint about a complaint - can a moderator contact me please ?

Oxonian — Fri, 11 Aug 2023 17:31:44 GMT

@RobbieMac

My problem has been resolved now by your colleague Sarah, who was very professional in all of her dealings with me.

I would like to thank you and your fellow moderators, and Sarah too, for facilitating a satisfactory resolution of my complaint.

👍

Re: Complaint about a complaint - can a moderator contact me please ?

DanielS — Fri, 11 Aug 2023 19:35:30 GMT

Thanks for getting back to us @Oxonian and thank you for your kind words.

It's great to see that Sarah was able to fully help you with this.

Take care and have a great weekend.

Thank you

DanielS