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Returns bag order problem

JJ11 — Wed, 02 Aug 2023 18:44:11 GMT

I am having similar problems of not being able to get a returns bag/label. The returns buttons is not even visible on My BT page. Does BT have there a systemic issue here??

Re: Returns bag order problem

RobbieMac — Wed, 02 Aug 2023 18:45:53 GMT

Hi @JJ11

Welcome to the BT Community and thank you for your post! I have moved your post to start your own discussion as the thread you had posted on has already been marked as solved.

I am sorry for the problems you're having arranging a returns kit. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: No Equipment Returns Bag Received

DavidM — Fri, 04 Aug 2023 18:45:11 GMT

Hi @JJ11 ,

Thanks for replying to our private message. I'm glad to hear you got this sorted by calling our customer services line.

Cheers

David