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Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

JohnC2 — Mon, 10 Jul 2023 14:28:05 GMT

SGAB208426 and SGAC208426 have been made available for Early Adopter as of 10th July 2023.

Changes since SGAB/C20832C:

Fixed issues where Data Usage stats needed to be regularly reset
Fixed issue where Smart Topology settings reset to default when discs are rebooted
Fixed issue where Master disc crashes on reboot
Fixed EE router compatibility problems
Stability improvements

Outstanding – Instability where 5 or more discs are connected via Ethernet cable will be fixed in the next release.

Important Upgrade Advice for Premium Whole Home Wifi Customers:-

For those on an older version than 822C you will not be able to upgrade directly to 8426, therefore you will need to first update your discs to SGAB20822C before having access to any further updates, including this release. This can be done using the Firmware Update option in the Settings tab of the WHW app.

General upgrade advice:

After the update, we recommend you leave your discs for a few hours to allow them to settle into their configuration
During this time your Wi-Fi connection will be working fine, but you may see lights turning orange and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings
When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal
If you have a good internet connection on all your devices, your Whole Home Wi-Fi is working properly so there should be no need to change its layout or network configuration

To enable Early Adopter you can now use the app – see “Beta programme” on the settings menu. Otherwise it can be enabled via the web interface on the Firmware Update page.

If the new firmware is not working as you’d like, try powering off/on all the discs at the socket and allow them to reconnect and settle. If you still need help afterwards, come back to us, here on Community, or contact the Helpdesk on 0808 100 6116 or email btconnectedhome@bt.com so that we understand your issue and help fix it.

Cheers

John

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

Crimliar — Mon, 10 Jul 2023 15:51:15 GMT

I presume "early adopter" is posh for alpha testers then?

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

foz — Tue, 11 Jul 2023 10:45:45 GMT

Has the Instability of the master disc (rebooting) been addressed? IP renewing lease issue causing master to reboot randomly?

Lets see the 15 month firmware development has worked out time will tell.

Shocked...... "Outstanding – Instability where 5 or more discs are connected via Ethernet cable will be fixed in the next release." So after 15months of development this has not been addresses! LoL

Upgraded all discs to SGAB208426 went as expected.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

Kev2021 — Tue, 11 Jul 2023 13:30:33 GMT

Thanks for the update, it’s appreciated.

Are you able to advise, @JohnC2, are there any restrictions upon how multiple disks (4 max) should be connected via Ethernet? I.e. daisy chained together from router, all plugged into router directly, via a network switch, or any way at all?

Thanks

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

DanielS — Wed, 12 Jul 2023 13:45:49 GMT

Hey @foz & @Kev2021,

A number of issues have been addressed that will help with stability. However, if the issue is being caused as a result of a non-BT router having been updated, then this has not been addressed directly as we have only been made aware of it recently.

Ethernet connected discs should be able to be set up both in a star or daisy chain topology but we do not recommend connecting them via a switch.

Thanks
DanielS

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

johnbusby — Tue, 18 Jul 2023 14:08:52 GMT

I've had it installed for over a week now - running 4 disks with ethernet backhaul and happy to report that it's been stable so far with no dropouts

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

Igloo32 — Wed, 19 Jul 2023 15:43:59 GMT

Thought I'd dust off the Wifi6 discs I've had in storage waiting on the new firmware and give them a try. So for no random disconnections/reboots but they have only been installed for a couple of hours. Of course this amazing firmware that has taken so long to develop doesn't disappoint, it doesn't let me Manage Devices in the App so therefore I can't create any groups/Access controls, when I select Devices it just causes an error "Something went wrong". I can view the devices via the webpage but of course you can't create Access Lists/Groups there so not particularly helpful. It also still seems to struggle showing devices connected via a switch which is connected to a remote disc which the V1 Disc's don't have an issue with. I'll leave them plugged in for a few days to see how the stability is but not particularly impressed with the updated firmware so far.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

foz — Wed, 19 Jul 2023 16:14:53 GMT

Always thought it was strange that access control could only be configured in the app & not in Web UI. Why is this BT?

No random reboots as yet, but very early days.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

Igloo32 — Wed, 19 Jul 2023 18:06:23 GMT

So much for stability, just had the Master Disc reboot randomly. Looks like I should have just dumped these things last year. The v1s are so much more stable, shame BT can't just release a Lite firmware based on that rather this pile of steaming rubbish

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

Igloo32 — Wed, 19 Jul 2023 20:42:39 GMT

So since the random reboot, there's apparently no devices connected to the master disc and in "total" 16 devices connected to the 4 discs, however my router would disagree as there are 59 devices currently connected via the Wholehome wifi (Port P1). As previously stated these discs are not fit for purpose and this firmware is still absolute garbage.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

Igloo32 — Wed, 19 Jul 2023 22:13:20 GMT

Master disc crashed/rebooted again after 4 hours. Unplugged now and back to the v1 discs. Complete garbage, not impressed especially with the cost of these discs

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

Kev2021 — Sat, 22 Jul 2023 17:55:44 GMT

I’m a week or so late joining this party, but finally installed the latest firmware version today. The web server and app on my master disk had ceased working with the previous version, so I took the decision to factory reset the system and start fresh rather than upgrade the entire configuration.

The master disk upgraded fine using the web interface and was found by the iOS app. Hereafter I added each subsequent Wi-Fi 6 and premium disks individually, one-by-one. I noticed that each time I added a new disk using the iOS WholeHome app+WPS button that the master disk would crash and reboot. Thereafter once it was back up again the newly added disk would eventually present itself as a new disk sporting the latest firmware which it upgraded automatically without me intervening.

This occurred each time I added a new disk via the iOS WholeHome app. It was annoying but not a deal breaker, now that they’re all added and upgraded I’ll not need to repeat this process anyhow. The system is now sitting stable and working with one Wi-Fi 6 disk connected directly to to the router, running as the master, with a further two Wi-Fi 6 disks and four Premium disks connected via Wi-Fi.

I’ll leave this running for a week or so to evaluate stability, then try connecting the backhaul of the weakest signal disks via Ethernet, my ultimate aim to combat thick walls.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

Kev2021 — Sat, 12 Aug 2023 07:53:24 GMT

An update…

It’s now three weeks since updating my disks to this latest firmware. To recap, I factory reset each disc individually before upgrading and did a clean install. I’m running three WiFi6 black discs and four Premium white.

For the first two weeks I let the discs run on Wi-Fi backbone, no Ethernet plugged in at all. Six of the discs worked fine throughout, one however rebooted three times with a few days between. In fairness, I wasn’t fully convinced that I’d actually factory reset this disc when setting up, so I removed it from the mesh, did the factory reset and re-added it, it’s been fine since.

After two successful weeks I connected three discs by Ethernet, chained from the master, leaving the remaining three on Wi-Fi backhaul. These reconfigured their mesh connection automatically and have operated flawlessly for a week now, not even a glitch wrong.

Another fault fixed, I notice that the discs and devices now export their connection type (Ethernet/Wi-Fi) correctly, previously this was a bit random.

21 days uptime and counting.

This is definitely the most stable firmware to date, it was slow coming but definitely a much appreciated update. No faults or issues to report so far.

Kev.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

nickfrazer — Wed, 16 Aug 2023 10:39:16 GMT

Hi John

Given problems with our smarthub 2 coverage with 6 wifi discs (non ethernet) we were upgraded to Smart hub 3 with new discs. The current setup is one wifi disc ethernet connected and two others using wifi which solves the speed and coverage issues. We have had a wifi engineer out to help setup however the kit was pretty new and he had not seen before.

The issue we have is after a day or more the wireless on the iphones and macs stop connecting to two of the discs and when you reset the discs and start from scratch the same happens a day or so later. It is pot luck if you can forget network on the phone to reset as it is not even connecting and when you can forget and try and connect with the password it returns incorrect password.

I have tried with only two discs on wifi only after resetting the system but to no avial. I have also turned off private address on the iphones and that does not cure the issue.

Yesterday After 30 hours of resetting the wifi discs my new iphone wouldnt connect to anything but the hub. When i tried the laptop it asked for the password again before any reset was done which i entered. then suddenly the phones connected to the wifi discs without turning on/off or resetting.

This is very frustrating as its daily... should i try adjusting the hub to different wpa settings or modes or perhaps add the device addresses/ports to help ?

Best regards

Nick

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

johnbusby — Wed, 16 Aug 2023 10:42:57 GMT

Unfortunately after several weeks of stability - my system crashed last night and three of the four disks (which are connected by ethernet) are showing the dreaded 'Firmware Incompatible' error. This firmware is definitely an improvement as previously I couldn't go more than a few days without a reset but there are clearly still some lingering issues.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

johnbusby — Wed, 16 Aug 2023 10:47:52 GMT

... just had a look at the logs and my master disks seems to have changed (was previously the disk in the lounge but now switched to the study). Had a look at the logs for the lounge and it has this message over and over again:

2023-08-16 10:38:37 | 6 | MGMT | 721 | Master election completed. New role: slaveroot.

2023-08-16 10:38:37 | 6 | MGMT | 701 | WiFi Smart Handover configuration sync successful

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

foz — Wed, 16 Aug 2023 13:27:37 GMT

I gave up after master rebooted after about 2 weeks of this firmware, I've switched to unifi ac pro's & they've never missed a beat, had to turn power down on top floor to get smooth handoffs but now it just works.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

nickfrazer — Wed, 16 Aug 2023 13:36:12 GMT

Foz

Looking for possible alternatives to the wifi complete plus discs with a smarthub 3 router wifi 6 if my issues are not fixed

Are the unifis all connected with ethernet and have their own wifi or could one be ethernet and others in a daisy chain connected by wifi to teach other with the unify connected by ethernet as the main ?

Not sure if i should be buying a mesh system and have the router acting as a modem only

Best regards

Nick

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

foz — Thu, 17 Aug 2023 08:38:49 GMT

The units i purchased were 3 x used UAP AC PRO's are Ethernet backhaul only, they do have an ethernet out although i've not used or tested this.

However they do a mesh (Wireless Backhaul) disks you can mix and match AC with AX also etc.

The only restriction i am aware of if using mesh BH you can only have max 4 x SSID's from the nodes, you can have 8 SSID's if using Ethernet BH. I choose unifi because i use Vlans and i can now do what i wanted with this system.

I use my NAS to host the unifi controller on, however if i were to buy new i think i would look at the Zyxel range, simply because they give free cloud hosting for there controller and seem to do the same features as Unifi.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208426 Early Adopter Release now live

nickfrazer — Thu, 17 Aug 2023 08:53:10 GMT

Thanks Foz