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Keep being sent reminders about kit I've already returned

Rob_K_1980 — Sun, 20 Aug 2023 19:00:26 GMT

Hi there,

About six weeks ago I returned some kit to BT via the prepaid postage bag I was sent. Royal Mail tracking shows that it was delivered on July 14th, but I keep receiving emails stating that I need to return it by August 24th or I'll be charged £50. I am struggling to contact anyone who can explain to me how to resolve this and would appreciate some help.

Re: Keep being sent reminders about kit I've already returned

imjolly — Sun, 20 Aug 2023 19:22:50 GMT

Just phone CS 03301234150 and have your tracking number available

Re: Keep being sent reminders about kit I've already returned

DavidM — Mon, 21 Aug 2023 08:31:49 GMT

Hi @Rob_K_1980 and welcome to our community.

I'm sorry the return hasn't been confirmed. I can help get this sorted for you. I've dropped you a private message so please check your inbox and send me over the details.

Cheers

David

Re: Keep being sent reminders about kit I've already returned

NeilO — Tue, 22 Aug 2023 10:14:09 GMT

Hi, @Rob_K_1980 Many thanks for getting in touch with your details. I've updated your account to show that you've returned the kit which will ensure no charge is applied.

Thanks

Neil