Returning old Router

Overseventy — Tue, 05 Sep 2023 19:25:59 GMT

Please could you send me a returns bag in which to return my old router. Thank you

Re: Returning old Router

imjolly — Tue, 05 Sep 2023 19:44:12 GMT

Phone CS 03301234150 and request return bag

Re: Returning old Router

Overseventy — Wed, 27 Sep 2023 11:01:07 GMT

So --- I rang the number and a very nice person answered and said he would send a bag and label to me. And, he said, you can also drop off your old equipment at any BT/EE shop. The bag and label duly arrived, and I thought I would make the trip to our nearest town to leave it at the BT/EE shop.

But no! when I got there I was told (with no apology) that they couldn't take the old router. But a BT employee told me that was the best thing to do! I say. No- they were adamant that it had to be sent by post.

I don't care what BT's method is for accepting redundant equipment. I am just annoyed to be given conflicting instructions. And that's after doing to the hard work to even find out about the bag+label.

BT - you have a responsibility to take back old equipment (the WEEE Regulations). Please would you make it easier for your customers to do this.

Re: Returning old Router

Oxonian — Sat, 30 Sep 2023 08:58:19 GMT

Also worth bearing in mind that you will probably get charged for the kit if you don't return it !

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Returning old Router

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