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Kit return request

dnewitt — Thu, 14 Sep 2023 11:03:54 GMT

I have recently added Complete Wifi to my broadband account but have received an email asking for the Smart Hub to be returned. I only received an extender disc not a replacement router so have nothing to return.

If I don't return anything will I be charged?

Re: Kit return request

Carlusha — Thu, 14 Sep 2023 12:35:28 GMT

@dnewittwrote:
I have recently added Complete Wifi to my broadband account but have received an email asking for the Smart Hub to be returned. I only received an extender disc not a replacement router so have nothing to return.
If I don't return anything will I be charged?

Check your MyBT orders to see what is going on. BT may have sent you a new SmartHub2 which you haven't yet received.

Re: Kit return request

dnewitt — Thu, 14 Sep 2023 12:42:46 GMT

Hi,

Thank you for your reply, I have checked the order and it only states to receive a wifi disc, but is expecting the router to be returned, see screenshot below.