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Request Return Bag

edmond1228 — Mon, 18 Sep 2023 06:36:43 GMT

Hi, the contract is end on Thursday, where can I order return bag for BT hub?

Thanks

Re: Request Return Bag

imjolly — Mon, 18 Sep 2023 07:35:35 GMT

normally return bag is sent when contract ends but you can phone CS 03301234150 and request one

Re: Request Return Bag

DavidM — Mon, 18 Sep 2023 08:44:43 GMT

Hi @edmond1228 and welcome.

If you're closing the account a returns bag would be automatically be sent out but the CS guys will be able to confirm that for you. @imjolly has posted the number.

Cheers

David

Re: Request Return Bag

edmond1228 — Mon, 25 Sep 2023 12:44:47 GMT

thanks for your reply. I received two return bags at the same time, Can I just use one of the return bag to return BT kits?

Do I need to return another return bag to BT?

Thanks

Re: Request Return Bag

NeilO — Mon, 25 Sep 2023 14:17:29 GMT

Hi @edmond1228 Just use one of the bags and dispose of the other one.

Thanks

Neil