This topic

Re: No Equipment Returns Bag Received

KenGo — Tue, 09 May 2023 14:52:34 GMT

I need a returns bag too. My kit hadn't arrived on the day of full fibre installation, so when I complained, BT sent me a router by 24 hour delivery. The original one is also here now, but without a return method...

Re: No Equipment Returns Bag Received

DavidM — Tue, 09 May 2023 15:32:05 GMT

Hi @KenGo and thanks for posting.

Sorry you haven't been sent a returns bag. I can help. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David

Re: No Equipment Returns Bag Received

Coetclyd — Sat, 23 Sep 2023 08:05:04 GMT

Hi @DavidM

I also need a return bag for my old BT Router and disks please, cannot find return equipment under MyBT

Regards,

Clyde Coetzer

Re: No Equipment Returns Bag Received

DanielS — Sat, 23 Sep 2023 13:03:26 GMT

Hi @Coetclyd,

Thanks for taking the time to join the Community and reach out.

Have you checked your MyBT to see if you can order a returns kit free of charge?

Thank you
DanielS

Re: No Equipment Returns Bag Received

Coetclyd — Sat, 23 Sep 2023 13:13:35 GMT

@DanielS Thanks for your prompt reply, I have managed to phone and request one so not to worry

Re: No Equipment Returns Bag Received

DanielS — Sat, 23 Sep 2023 14:45:46 GMT

That's brilliant @Coetclyd.

It's great to see that we have ordered it now.

Take care and have a great day.

Feel free to post up any time.

Thanks,

DanielS

Re: No Equipment Returns Bag Received

Coetclyd — Sat, 23 Sep 2023 14:54:57 GMT

Thanks guys, great service on here!