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Master socket 5c moving?

Jscobra — Sat, 09 Sep 2023 14:31:02 GMT

Hi there.
Total novice so reaching out and apologising for my simple questions!

I am in the process of moving into a property. It has a master socket 5C in the kitchen. This socket is a little low and will interfere will my planned kitchen renovations.
A couple of questions:

The old resident didn’t have the internet, so I assume the house is already connected and internet ready (so to speak)?

Who do I contact about moving the socket? Ideally I’d like it in the lounge. I can’t seem to find any contact details or who to contact to do this!

Any help is gratefully received!

Re: Master socket 5c moving?

Keith_Beddoe — Sat, 09 Sep 2023 14:47:32 GMT

Your service provider can arrange this.

Re: Master socket 5c moving?

Jscobra — Sat, 09 Sep 2023 14:50:03 GMT

Thank you for the reply

So if I’m not a BT customer, would it be Vodafone, for example, who move the BT socket? I thought it was the property of BT and no one but them could move it?

Re: Master socket 5c moving?

Keith_Beddoe — Sat, 09 Sep 2023 14:54:43 GMT

It's the property of Openreach, and your provider can ask them to move it. There would be a charge for this, which you should be told beforehand.

Re: Master socket 5c moving?

Jscobra — Sat, 09 Sep 2023 18:06:37 GMT

Thank you so much.

I contacted the provider and they said to contact a local electrician to move it. They would only do a ‘lift and shift’ if it were damaged. Which it isn’t. I’d just like it moved to a different room.

Re: Master socket 5c moving?

Keith_Beddoe — Sat, 09 Sep 2023 18:44:58 GMT

That`s a bit odd, as BT Retail can raise an "Internal Shift" order with Openreach, for their customers. Its costs about £130.

Re: Master socket 5c moving?

Berry2 — Sun, 24 Sep 2023 17:29:26 GMT

Hi did you get any joy with moving your master socket I need to have mine moved ?

Re: Master socket 5c moving?

Jscobra — Sun, 24 Sep 2023 17:31:33 GMT

Not at all! Good luck!

Re: Master socket 5c moving?

Berry2 — Sun, 24 Sep 2023 17:32:32 GMT

That’s a shame thanks

Re: Master socket 5c moving?

imjolly — Sun, 24 Sep 2023 17:33:11 GMT

Just go to local paper and get a telecom engineer and they will move socket cheaper than openreach and probably quicker as well

Re: Master socket 5c moving?

Anonymous — Sun, 24 Sep 2023 17:45:11 GMT

@imjolly

"Just go to local paper and get a telecom engineer and they will move socket cheaper than openreach and probably quicker as well"

I had my master socket moved from the hall in to the lounge about 10 years ago. I paid BT to arrange for Openreach to do it officially.

I was having a lot of problems with my internet connection back then, and Openreach were regular visitors to us for faults. The next time they came, it was an engineer who had been here a few times before, but not the one who moved the socket.

He already knew where the socket had been moved to without me telling him - he had it in his job notes.

If the OP follows your advice, are they likely to encounter problems in the future if they have a line fault and Openreach find that the master socket is not where there records say it should be?

Or aren't they that bothered in reality?

Re: Master socket 5c moving?

imjolly — Sun, 24 Sep 2023 18:43:15 GMT

@Anonymous5

Should there be a problem after a local telecom engineer then if engineer cannot fix his work then openreach will come and fix. Engineer will not be bothered where socket is just his work is to get problem fixed and move to next job on list