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Return of BT Hub

peapod21 — Tue, 24 Oct 2023 10:08:33 GMT

My service with BT has ended, but I can't find the 'Return Devices' option on the MyBT login page. Can anyone advise where I can find this or go about arranging return?

Many thanks

Re: Return of BT Hub

Anonymous — Tue, 24 Oct 2023 10:11:47 GMT

@peapod21 You could phone them and ask for a returns bag. They will send one out and you take it to post office and make sure you get proof of postage. BT will let you know when they receive your returns.

Re: Return of BT Hub

imjolly — Tue, 24 Oct 2023 10:56:18 GMT

@peapod21

phone CS 03301234150 and request returns bag

Re: Return of BT Hub

peapod21 — Tue, 24 Oct 2023 11:30:54 GMT

Thanks for posting the number. Since I switched to Sky, I can't even access the BT login page.

Luckily I was able to get on via 4G and the 'Return Device' option was there.