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WAN Port on Smart Hub 2

speechless — Fri, 10 Nov 2023 08:40:32 GMT

I’m planning my move from FTTC to full FTTP. I’ve noticed that some illustrations of the Smart Hub 2 ports show one labelled WAN with a red label but mine doesn’t. Mine has a green phone port. Will my Port no.4 suffice or will BT need to provide a new router?

Re: WAN Port on Smart Hub 2

Keith_Beddoe — Fri, 10 Nov 2023 08:45:12 GMT

Port 4 is software configurable as a WAN port, so you have the correct one.

Re: WAN Port on Smart Hub 2

imjolly — Fri, 10 Nov 2023 08:57:22 GMT

if you check in hub manager technical log information you should see switch for FTTP which you can toggle on/off

Re: WAN Port on Smart Hub 2

speechless — Fri, 10 Nov 2023 09:09:08 GMT

Many thanks for your quick and helpful response.

Re: WAN Port on Smart Hub 2

speechless — Fri, 10 Nov 2023 09:39:18 GMT

I've looked at Hub Manager Advanced Settings > Broadband and the option doesn't appear unless I'm looking in the wrong place? Maybe it doesn't appear until FTTP is installed? I'm still on FTTC.

Re: WAN Port on Smart Hub 2

imjolly — Fri, 10 Nov 2023 10:21:25 GMT

that does not look like advanced setting/technical log information where you should see FTTP toggle

Re: WAN Port on Smart Hub 2

licquorice — Fri, 10 Nov 2023 10:24:37 GMT

@speechless That's an old version of firmware.

You should have v0.40.00.04147-BT

Re: WAN Port on Smart Hub 2

speechless — Fri, 10 Nov 2023 11:37:17 GMT

Is there anywhere in the Manager that I can check my firmware version? Is there any way I can update the firmware?

Re: WAN Port on Smart Hub 2

imjolly — Fri, 10 Nov 2023 11:39:35 GMT

does it not show in technical log information?

firmware updates are automatic and there is nothing you can do apart from leave hub connected 24/7

Re: WAN Port on Smart Hub 2

speechless — Fri, 10 Nov 2023 12:08:14 GMT

Thanks. I've just been trying to anticipate potention problems before I place my order. I'm probably worrying about things that hopefully the BT engineer will sort out during the FTTP installation process?!

Thanks to everybody who have responded with usefil help.