BT Whole Home x Virgin Media Hub 5

Holtyboy — Tue, 14 Nov 2023 13:56:56 GMT

Hi -I have the above set up that has worked flawlessly.

This morning I am unable to get the Whole Home disks to work (permanent red lights). VM Hub is in Router mode, I have tried resetting everything, changing disks around etc.

Can anyone recommend a fix?

Re: BT Whole Home x Virgin Media Hub 5

Keith_Beddoe — Tue, 14 Nov 2023 14:01:03 GMT

@Holtyboy

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

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BT Whole Home x Virgin Media Hub 5

Re: BT Whole Home x Virgin Media Hub 5