https://community.bt.com/t5/BT-Devices/Return-of-Equipment/m-p/2330350#M31196 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324703">@Dewsbuc</a></SPAN>, welcome to the the forum and thanks for your post.&nbsp;</P> <P><A href="https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo#:~:text=How%20to%20return%20equipment%20to%20us&amp;text=When%20we%20need%20you%20to,the%20post%20within%207%20days." target="_blank">How to return and recycle your BT equipment for free | BT Help</A>&nbsp;</P> <P>The bar code on the bag is used to track and mark the equipment as received back. Also always keep your proof of postage from the Post Office until you can see the equipment has been marked as received back.</P> <P>Cheers</P> <P>John&nbsp;</P> Mon, 27 Nov 2023 08:54:34 GMT JohnC2 2023-11-27T08:54:34Z https://community.bt.com/t5/BT-Devices/Return-of-Equipment/m-p/2330331#M31195 <P>I have received a returns kit for my old router.&nbsp; It's all packaged and sealed now, with the returns label attached.&nbsp; However, before taking this to the Post Office, it has occurred to me that I have not enclosed any of my details - how will you know that the returned device is from me?</P> Mon, 27 Nov 2023 06:43:11 GMT https://community.bt.com/t5/BT-Devices/Return-of-Equipment/m-p/2330331#M31195 Dewsbuc 2023-11-27T06:43:11Z https://community.bt.com/t5/BT-Devices/Return-of-Equipment/m-p/2330350#M31196 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324703">@Dewsbuc</a></SPAN>, welcome to the the forum and thanks for your post.&nbsp;</P> <P><A href="https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo#:~:text=How%20to%20return%20equipment%20to%20us&amp;text=When%20we%20need%20you%20to,the%20post%20within%207%20days." target="_blank">How to return and recycle your BT equipment for free | BT Help</A>&nbsp;</P> <P>The bar code on the bag is used to track and mark the equipment as received back. Also always keep your proof of postage from the Post Office until you can see the equipment has been marked as received back.</P> <P>Cheers</P> <P>John&nbsp;</P> Mon, 27 Nov 2023 08:54:34 GMT https://community.bt.com/t5/BT-Devices/Return-of-Equipment/m-p/2330350#M31196 JohnC2 2023-11-27T08:54:34Z