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New BT/EE smart hub

Fastlane256 — Sat, 25 Nov 2023 10:55:57 GMT

Hello. I signed up for FTTP and was given one of the new hubs that was made in partnership with EE. This meant it has an EE ssid and password and a public EE wifi name. However, I thought the EE hub had WiFi 6 enabled in it. However, mine only has WiFi 5 enabled. Why would BT restrict the hub to only be WiFi 5 if the hardware supports wifi 6 and does anyone know the workaround?

Re: New BT/EE smart hub

-Richie- — Sat, 25 Nov 2023 12:00:49 GMT

During the roadmap to move BT to EE, there will be times that differently branded equipment is used, it's the same kit with the same features.

The new EE Smart Hub Plus supports Wi-Fi 6, BT do not offer that hub, the hub you will have is a standard Smart Hub 2, not the Plus varient, your hub isn't capped or restricted, you have what was meant to be sent.

Re: New BT/EE smart hub

Fastlane256 — Sat, 25 Nov 2023 12:06:46 GMT

Are you sure it’s the smart hub 2, they look very different? I’ll attach a photo.

Re: New BT/EE smart hub

Fastlane256 — Sat, 25 Nov 2023 12:26:22 GMT

Are you sure it’s the smart hub 2, they look very different? I’ll attach a photo.

Re: New BT/EE smart hub

-Richie- — Sat, 25 Nov 2023 14:37:39 GMT

Yes 100% sure, the holes/vents at the bottom confirm it's a Smart Hub 2, the Smart Hub Plus has no holes/vents.

Re: New BT/EE smart hub

Fastlane256 — Sat, 25 Nov 2023 14:39:15 GMT

Ah. I thought the Smart hub 2 was the hub with the circle in the middle (like the BT disks).

Re: New BT/EE smart hub

-Richie- — Sat, 25 Nov 2023 14:40:48 GMT

Old style BT Smart Hub :

New style Smart Hub:

Smart Hub Plus:

Re: New BT/EE smart hub

tillyboo — Fri, 01 Dec 2023 00:13:00 GMT

Thanks for posting this. I've just been sent a smart hub that doesn't have the grill on the bottom, and I'm supposed to be on the 1.6gbps BB package but my 2.5g devices only seem to be getting a 1g link. Will get in contact with EE tomorrow to see if this is related. I have wifi 6 though.

Re: New BT/EE smart hub

DarrenDev — Fri, 01 Dec 2023 04:17:55 GMT

The Smart Hub Plus only supports 1Gbps LAN. You have a 1.6Gbps connection, but that's shared between all connected devices - no single device is capable of consuming it alone with that hub.

Re: New BT/EE smart hub

verkosh — Fri, 01 Dec 2023 08:26:10 GMT

@DarrenDev

Does the Smart Hub plus have a 2.5 gig WAN port though?

Otherwise even if the connection to the house is 1.6gbs through the ONT the hub still only gets 1 gig to share between all the devices connected to it

Re: New BT/EE smart hub

DarrenDev — Fri, 01 Dec 2023 08:27:43 GMT

Yep. 2.5Gbps WAN, 4x1Gbps LAN.

Re: New BT/EE smart hub

tillyboo — Fri, 01 Dec 2023 09:22:49 GMT

Yeah realise this now after doing some digging last night.

What idiot decided that was a good idea? Seems a bit shady to be honest.

Tempted to just cancel the plan and roll down to 900...or buy a router/switch that has the multigig ports.

Re: New BT/EE smart hub

Fastlane256 — Fri, 01 Dec 2023 15:37:37 GMT

Is that through BT or EE?

Re: New BT/EE smart hub

DarrenDev — Fri, 01 Dec 2023 15:43:53 GMT

1.6Gbps is only available via EE

Re: New BT/EE smart hub

verkosh — Fri, 01 Dec 2023 15:54:34 GMT

EE are rumoured to be launching another new router next year with Wifi 7

Hopefully that'll have more than just the WAN port as 2.5 gig, It might be worth trying to get that from them when it launches if you are the 1.6gbps package

Re: New BT/EE smart hub

macmcque — Sat, 02 Dec 2023 10:58:45 GMT

Hello I have renewed my BT broadband in an EE shop, the have sent me a EE smart hub I have set this up and its working however seems slower that the BTHub5 that I had. Is this correct or should I go back to the BTHub5

Re: New BT/EE smart hub

DarrenDev — Sun, 03 Dec 2023 05:56:19 GMT

Slower in what way? What are you measuring?