This topic

Return old equipment

atrst58a — Wed, 29 Nov 2023 11:06:58 GMT

I have 2 old BT hubs, a 4 and a 6 that are just collecting dust now. I have rung BT 150 many times to return this equipment because I don't want to pollute the environment with it by throwing them away, but get stuck in a queue every time. This forum appears to be the only way to contact BT other than by phone. Hopefully they might see this and respond.

Re: Return old equipment

gg30340 — Wed, 29 Nov 2023 11:50:41 GMT

Just take them to your local recycling centre or have a read through this link.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

Re: Return old equipment

JohnC2 — Wed, 29 Nov 2023 15:36:20 GMT

Hi @atrst58a, sorry you were unable to get a returns bag when you called in.

If you need a returns bag I've sent you a Private Message so you can get in touch with Mod team for help with this. We're very busy at the moment so it will take a few days to get to you.

Cheers

John

Re: Return old equipment

atrst58a — Tue, 05 Dec 2023 12:13:15 GMT

I also contacted consumer_resolutions@bt.com and they resolved this issue.