Return old equipment

Stathis — Fri, 08 Dec 2023 23:12:25 GMT

Hello, I am writing as I keep receiving texts that I haven’t returned my BT hub since I upgraded.
I initially upgraded online so the first thing I received was the return bag. The new router didn’t arrive though, so I called customer services and the mistake was corrected by the very helpful team on the phone. A new order for an upgrade was made and the old one was substituted by the new one.
I then received another return bag which I used and returned the hub. The wife didn’t keep the proof of postage receipt from the post office though.
Shall I try customer services again or could someone help with this please?
Thank you in advance

Re: Return old equipment

DavidM — Sat, 09 Dec 2023 10:22:29 GMT

Hi @Stathis and welcome to our community.

Thanks for posting. I'm sorry there's some confusion with the returns. Customer service should be able to sort this out so give them a call on 0330 1234 150. If there are any problems post back and I'll lend a hand.

Cheers

David

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Return old equipment

Re: Return old equipment