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No returns packaging

Jo71 — Fri, 22 Dec 2023 14:25:13 GMT

How can i return broken box as got new one but not recieved packaging to return old box. Took ages online last time and can't find link now. Please help.

Re: No returns packaging

imjolly — Fri, 22 Dec 2023 14:31:44 GMT

there currently is no link so need to phone CS 03301234150 and request returns package

Re: No returns packaging

chrisjp — Fri, 22 Dec 2023 15:00:49 GMT

When BT sent out my new SH2 they also sent a paid returns label and instructions to use the box the new one came in the return the old one. It's suprising that this apparently the universal BT practice.

Re: No returns packaging

FIZZYLP — Fri, 22 Dec 2023 15:15:30 GMT

Hello,

If we've asked you to return equipment and you need another bag or need one sending to a different address, you can order one easily by logging into My BT and selecting 'Return equipment' under 'Return your BT kit' 7 days after your original request.

more guidance > here.

hope this helps

Re: No returns packaging

FIZZYLP — Fri, 22 Dec 2023 15:17:14 GMT

You can absolutely self serve this on My BT so no need to contact BT to request.