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Hub 6 Wireless keys, Failure to connect using QR code scanning

new_user — Fri, 05 Jan 2024 12:38:32 GMT

Hi I have a Hub 6 and am having trouble with The 5 Ghz wireless network password.

I have created a key of 13 characters which works perfectly on 2.4 Ghz but dosent work on 5 Ghz network, thius is the case even If I scan the Qr code to connect or type the password, As soon as I drop the 13th character it works. Am I limited to 12 charcaters on 5 Ghz, Its a real shame as on the Hub 6 you cant have different network names and passwords. Any help appreciated. P S. before you say use 12 characters Ive got about 40 home automation and other devices that use the 2.4 Ghz network and 13 character key so Im looking for a way or avoiding changing all of those.

Quick update, If I add another character so Its now 14 characters it works perfectly, Any explaination?

Re: Hub 6 Wireless keys, Failure to connect using QR code scanning

Anonymous — Fri, 05 Jan 2024 12:40:34 GMT

No idea on the password but you can indeed have separate SSIDs on the Smart Hub/Hub 6, but you can't on the Smart Hub 2.

Re: Hub 6 Wireless keys, Failure to connect using QR code scanning

countrypaul — Fri, 05 Jan 2024 13:11:27 GMT

What happens with 11 characters and 15?

Have you tried with different 5GHz clients (not just multiple versions of the same thing) ?

Re: Hub 6 Wireless keys, Failure to connect using QR code scanning

new_user — Fri, 05 Jan 2024 17:58:28 GMT

Many thanks. I'll double check what hub I've now got and report back.

Re: Hub 6 Wireless keys, Failure to connect using QR code scanning

new_user — Fri, 05 Jan 2024 17:59:46 GMT

Good point, I will experiment. I have both tablet and phone and both exhibit same error when trying to connect using QR code scanning with 13 character password.

Re: Hub 6 Wireless keys, Failure to connect using QR code scanning

new_user — Wed, 10 Jan 2024 22:48:43 GMT

Hi the hub is marked up as Smart Hub 2. Ive attcahed pictures to aid identification. There is no Model number on the actual device that I can see

Re: Hub 6 Wireless keys, Failure to connect using QR code scanning

new_user — Wed, 10 Jan 2024 22:55:54 GMT

Hi, Ok so Ive tried both an 11 character password which works and a 15 character password which dosent work, I wonder if I have hit a 12 character limit on the 5GHz password? Any body else care to test this out?

Regards

Re: Hub 6 Wireless keys, Failure to connect using QR code scanning

new_user — Wed, 10 Jan 2024 23:04:05 GMT

@NeilO, Any chance you have insight on this issue as I see you have helped out on other wireless password issues. Mine is Smart Hub 2 and when setting a 13 character wireless password on 5Ghz I cant connect my wireless devices when either typing the password or scanning the QR code, I get error incorrect password. The same password works on 2.4 Ghz and also dropping last character works on both.

Cheers