https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2341463#M31560 <P>I recently upgraded my broadband and the order requests I sent back my old equipment a hub,it’s a home hub 6 I have had for years long after the original contract. Why do I have to return this? The part of the order that says return equipment says I will be charged £0.00. Do I have to ring BT or is there a way to sort this online?</P> Wed, 17 Jan 2024 07:59:20 GMT Geord 2024-01-17T07:59:20Z https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2341463#M31560 <P>I recently upgraded my broadband and the order requests I sent back my old equipment a hub,it’s a home hub 6 I have had for years long after the original contract. Why do I have to return this? The part of the order that says return equipment says I will be charged £0.00. Do I have to ring BT or is there a way to sort this online?</P> Wed, 17 Jan 2024 07:59:20 GMT https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2341463#M31560 Geord 2024-01-17T07:59:20Z https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2341465#M31561 <P>If you got the Homehub as part of a contract starting after, I believe, December 2019 you are contractually obliged to return the equipment as it does not belong to you and you will get charged for it if you don’t.</P><P>In your case it sounds like you got the equipment before that date which is why the penalty for not returning is shown as £0. You are however encouraged to still return equipment you don’t need for free recycling <span class="lia-unicode-emoji" title=":recycling_symbol:">♻️</span>. A small bit of hassle for you but helping save the planet little by little.</P><P>If your order is asking you for a return they should have sent you a bag and a label. If not you can request them to be sent.</P> Wed, 17 Jan 2024 08:13:37 GMT https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2341465#M31561 Colin_London 2024-01-17T08:13:37Z