https://community.bt.com/t5/BT-Devices/Return-of-BT-Equipment-Reported-still-outstanding/m-p/2341509#M31562 <P>If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.<BR /><BR /><BR /></P> Wed, 17 Jan 2024 10:11:21 GMT gg30340 2024-01-17T10:11:21Z https://community.bt.com/t5/BT-Devices/Return-of-BT-Equipment-Reported-still-outstanding/m-p/2341462#M31559 <P>Hi I've returned my BT kit having moved to EE. Products returned end of September and still being asked to pay outstanding bill for kit.</P><P>Spoke with a BT employee last week, in DM team? They said they had cancelled service and that would now close down account and wrote off/cancel the outstanding amount, however 2 days ago got another reminder for outstanding payment?</P><P>Can you confirm account is now clear?</P> Wed, 17 Jan 2024 07:58:58 GMT https://community.bt.com/t5/BT-Devices/Return-of-BT-Equipment-Reported-still-outstanding/m-p/2341462#M31559 ANB66 2024-01-17T07:58:58Z https://community.bt.com/t5/BT-Devices/Return-of-BT-Equipment-Reported-still-outstanding/m-p/2341509#M31562 <P>If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.<BR /><BR /><BR /></P> Wed, 17 Jan 2024 10:11:21 GMT https://community.bt.com/t5/BT-Devices/Return-of-BT-Equipment-Reported-still-outstanding/m-p/2341509#M31562 gg30340 2024-01-17T10:11:21Z