BT WHOLE HOME ISSUES,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,AGAIN

ashtonjay — Thu, 18 Jan 2024 10:10:58 GMT

Ive currently got 6 discs setup in my home all dotted about and installed as required but i notice that every few weeks they all start to play up and have to all be reset and done again

this has been going on for about 4 years now and im getting fed up why is this?

im with Virmin Media who as we all know are really **bleep** and ive even had countless engineers out and they say their wifi is great

9they would)

also in the BT Whole home app it will not let me change the network details and password, all i constantly get is the error Settings-014

can anybody please assit/advise

Re: BT WHOLE HOME ISSUES,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,AGAIN

Keith_Beddoe — Thu, 18 Jan 2024 10:19:50 GMT

@ashtonjay

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

You may wish to post on the Virgin Media forum to see if anyone else is having similar issues.

This topic

BT WHOLE HOME ISSUES,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,AGAIN

Re: BT WHOLE HOME ISSUES,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,AGAIN