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When can bt customers get the new ee router

Ben36551 — Fri, 05 Jan 2024 16:25:43 GMT

Hi when are bt customers able to get the new router which ee have wifi 6 etc and when if at all can we get 1.6gb speed thanks ..

Re: When can bt customers get the new ee router

-Richie- — Fri, 05 Jan 2024 19:27:20 GMT

As the preferred route is now to move over to EE, I doubt very much BT will start offering 1.6GB connections and the new hub, if you're wanting that option, speak to the sales team and migrate over to EE.

If BT offer it, then it would take longer to move customers who would be starting a new 2 year minimum term.

Re: When can bt customers get the new ee router

chrisjp — Fri, 05 Jan 2024 20:43:53 GMT

"As the preferred route is now to move over to EE..."
This sounds as though it's BT's ultimate intention to migrate ALL its customers to EE and presumably then exit the domestic market completely.
Is that correct?

Re: When can bt customers get the new ee router

c64z86 — Fri, 05 Jan 2024 21:30:57 GMT

If i'm not wrong, and I am speaking just as a customer, the plan seems to be for BT consumer to change it's name to EE... but keep the BT name for the business side of things.

It's confusing yeah, but it's what is happening. It's already started with the rebrand of BT TV to EE TV.

So we will end up with EE for the home side of things and BT for the business side.

I've no idea what's going to happen beyond that. They still seem to be figuring it all out. The systems for transferring from BT to EE still seem to be in their very early stages yet... so your milage will vary right now whether you will successfully transfer over to the 1.6gbps or not.

Some people have had successes and some have had failures.

BT broadband full WiFi transfer to EE 1.6gbps - The EE Community

Absolute shambles with move to EE from BT - Page 2 - BT Community (Check the last few messages on this one for a success story!)

I'd say wait a few months for them to straighten things out.

Re: When can bt customers get the new ee router

-Richie- — Sat, 06 Jan 2024 10:59:37 GMT

@chrisjpwrote:
"As the preferred route is now to move over to EE..."
This sounds as though it's BT's ultimate intention to migrate ALL its customers to EE and presumably then exit the domestic market completely.
Is that correct?

It's been well publicised, you can read the official statement at EE is the new flagship brand for BT's Consumer business

Re: When can bt customers get the new ee router

Keith_Beddoe — Sat, 06 Jan 2024 11:08:54 GMT

@chrisjp

From the press release.

"The BT brand will still play an important but more focused role for Consumer customers on standalone broadband and landline services"

So you can stay with BT if you want, provided you do not want anything special.

Re: When can bt customers get the new ee router

c64z86 — Sat, 06 Jan 2024 15:09:26 GMT

But it seems we can't stay with BT forever: "You don’t have to switch to EE until you’re ready. For now, you can choose to stay on BT"

Best of Both | BT & EE Partnership

It's all confusing right now, I just saw a forum post on here on which someone on apparently a broadband and landline package with no extra bells and whistles got a leaflet informing them of the merger and "for now" they do not have to do anything...

So I'm doing a little digging to see just what exactly BT may mean with "BT brand will remain for those with Standalone broadband and landline" in their press release.

Unless they just mean those who are not switched over to digital voice yet?

Re: When can bt customers get the new ee router

Colin_London — Sat, 20 Jan 2024 00:26:09 GMT

My letter says 'You might also notice some of our kit and the services we provide will be labelled EE but sent to you by BT'. I read this as 'we are running down our stocks of BT kit, and when they run out it will get replaced with EE branded kit'.

When I ordered my new BT advertised full fibre connection over Christmas I was dealing with a 'BT Guide' but the BT quote that was sent to me came from an EE address. Now it sounds like they will be called 'EE Guides'.

As for routers I suspect the speed you order will help determine which router you get sent at present: 150 or 300meg and you'll probably still get a WiFi 5 Smarthub 2, but 500meg or above and you've probably got a good chance of getting EE WiFi 6 kit.

Now I am running with a SmartHub 2 I don't expect I will be given a replacement EE router until I decide to upgrade to a faster EE deal.

Re: When can bt customers get the new ee router

Paul112004 — Tue, 13 Aug 2024 11:04:31 GMT

My friend was told by ee last week that bt are moving all customers to ee and bt will only be concentrating on the business side of Internet ect so will no longer provide domestic customers

Re: When can bt customers get the new ee router

chrisjp — Tue, 13 Aug 2024 11:35:45 GMT

Yes, that now seems to be BT's policy, though what they do with individual residential customers seems to be a bit random, and also affected by the commission paid to their telephone agents for moving people from BT to EE. This unfortunately has apparently been the cause of some agents being a little "economical with the truth" so that the excellent sounding BT to EE movement deals that they offer sometimes don't materialise.

Re: When can bt customers get the new ee router

QueenAfyn — Fri, 23 Aug 2024 14:46:45 GMT

From what a guide said to me few weeks ago the EE smart hub plus which is the one with wifi 6 can't be added to a bt account so the only way they can send one out is to regrade onto EE and even then it still wont send it on the lower packages. Honestly with the wifi 7 router seemingly not too far off, for a lot of people i'd guess they'd just skip wifi 6 all together.

-Jade

Re: When can bt customers get the new ee router

marco806 — Fri, 23 Aug 2024 17:18:52 GMT

Ive 6 months left on bt broadband. I have an offer of another 24 month contract at BT, £3 less than what i currently pay, which would be gobbled up come April 25 with their notorious in contract increases for no good reason that i can see.

i wont be taking advantage of the offer.

Re: When can bt customers get the new ee router

Ben36551 — Fri, 23 Aug 2024 18:05:49 GMT

Every bill go’s up every year mate.

Re: When can bt customers get the new ee router

chrisjp — Fri, 23 Aug 2024 19:53:51 GMT

If it's £3 less per month than your current contract, what's not to like? Whatever contract you have with any broadband supplier will go up every year anyway.

Re: When can bt customers get the new ee router

TimCurtis — Sat, 24 Aug 2024 08:34:59 GMT

@marco806

Be very wary of making any adjustment to your contract.

I phoned to cancel TNT Sports earlier this week and I got switched to EE without my knowledge or agreement by the "guide" and charged £3 more for it. To my mind the "guide" should have been dismissed for that underhand action but it seems likely that they are incentivised to do it and they'll do it what ever way possible.

Re: When can bt customers get the new ee router

apoplectic — Sat, 24 Aug 2024 14:39:58 GMT

For many years now, I've not bothered with a contract. It makes no difference to the cost, despite the lure of 'special deals'. You can leave whenever you like, and leave it up to 'them' if and when you get sent a new router or whatever.

No contract=no need to be wary about moving.

Re: When can bt customers get the new ee router

Ben36551 — Sat, 24 Aug 2024 16:37:20 GMT

I’m the same out of contract just see how it pans out I guess I’m interested in the 1.6gb but by all accounts it’s very troublesome

Re: When can bt customers get the new ee router

marco806 — Mon, 26 Aug 2024 17:41:06 GMT

it does not...lol